Customer Feedback

Read what our customers have said about us...

I was just saying to your Customer Service team how I'm constantly amazed at how good the service is each time I purchase. It is honestly so refreshing to have such a positive online shopping experience each time I shop with you, even as you've continued to grow. I have recommended you to lots of my friends and raved about the service so you'll no doubt be getting some new customers! - Keshia x


I was so happy with the letters we got for his room so when I saw the Xmas decorations it was a must have for his first Xmas. I'm so happy to support local companies with such better quality and service. - Josie Q.


I seriously love Arlo & Co and will always shop for things through you because I always feel so valued as a customer and can't go past the beautiful quality of your products! I couldn't wait to purchase another name plaque for our little baby boy we are expecting in September. And the Mother's Day magnets are just gorgeous. I always recommend you to my mum friends and family. I may have even asked for a leather keychain for Mother's Day from my partner! - Jasmin G.


I just wanted to send you a quick email to say thank you for such a beautiful product. When I received it initially, I was apprehensive to open it because I didn't want to ruin the cute little Arlo & co sticker you had binding the box (the gift is a Mother's Day gift so I wanted to leave it in its original packaging, not tampered with, for her to open herself).

However! I couldn't resist because I wanted to see it myself first. I managed to pull the sticker back and open it without damaging the sticker so i could close it again and my goodness, the leather key chain is just beautiful.

Thank you so so much for producing such a beautiful and personalised gift. I will be sure to pass on my experience with others. I truly wish your business the greatest of successes and I will be sure to purchase from your business again.
Mum will adore it. Thank you.

Kindest regards - Olivia


I have received the mirror name just then! WOW prompt delivery and service! I am so shocked!! THANK you SO much!! I cannot wait to use it for her birthday and then in her bedroom!! - Sarah M. 


Thankyou for providing such awesome products and fabulous customer service! As a customer, it's not often these days that you are made to feel like you are treated like an individual especially when shopping online! With Christmas fast approaching I'm sure I will be putting in another order soon! - Sam :-) x

I just wanted to say a huge thank you for working so quickly to create the gorgeous printed stone for my Dad. He loved it and it was a perfect present for him. As always, the quality of your work is amazing and you were a pleasure to deal with. Cheers, Ellen


Thank you so much for my daughter's name and milestone cards, you don't know how many people have asked me where I got them from! The quality is just fantastic! - Kind regards, Tenielle 


Just wanted to say a very big thank you to you for creating such lovely and special products. I ordered your picture keyrings with my newborn sons photo for his Dad, Grandfather's and Great Grandfather's Father's Day gifts and they absolutely loved them! I also ordered a name plaque for our sons bedroom door and we are so impressed by the workmanship that went into it, it is a very special piece. We are recommending you to all our family and friends and will be ordering family Christmas presents through you this year. Thanks again - Gabby F.


I received my order of your amazing products this morning. I was so excited and I just wanted to say they look incredible, I absolutely love all of them. I knew they would be perfect but still, they far surpassed my expectations! I cant wait for Lauren to see her Bridal Luau sign and cake topper, I know she will love them as much as I do. I'm also keen to put my business sign up on my next stall, it will be a huge standout. I can't thank you enough!! - Laura Van B.


Gemma! Omg!!!!!! The cake topper arrived today and what a statement!!! I'm absolutely in love!! Soooo much so I am exploding with happiness. I can't wait to use it Saturday and all the many more birthdays we celebrate for my husband!!! I plan to order one for our son in the next month or two!! Thank you xxx - Tara D. 


Thank you so much!! I received BOTH cake toppers and they are gorgeous!! Your service is amazing!! ... I love you guys. You're the best!!! I love watching your business grow and evolve and I was very excited to get your new branding on my packaging. Keep up the awesome work!! Have a great weekend!! - Rachel x


Hi Gemma and team! Just wanted to thank you so much for my order. I received it this morning and couldn't be happier! Will definitely be a customer for life! Thanks again for pushing it thru for me! Kind regards, Mish X


Keep up the fab work!! You guys do a great job and have been super flexible and accommodating when I've been late to order or need something changed!
Thank you for the inspiration and keep kicking butt! - Laura L.

Thank you so much. I have placed my order and can not wait to see this beautiful piece hanging in my nursery. Once again, thank you for you wonderful customer service. It can not be faulted. I have purchased from you a number of times and will not hesitate to continue to do so in the future.  - Ashley C.L.


Thanks for having such a wonderful items not only for the kids but totally original gift ideas! Thanks so much & good luck with everything!! - Leisha J. 


Hi there, I recently placed an order for 5 personalised plaques, and wasn't thinking they would arrive for a few weeks! They are for interstate friends that I am visiting next week, so I am SO pleased to be able to take them with me, and give them to brand new babies! They are gorgeous! Thanks so much for fulfilling my order so fast, I am delighted! Will recommend to my friends too! Thanks again - Hollie R. xxx


I just wanted to thank you so very much for our name plaque. It arrived this morning is beyond perfect! We can't wait to use it in August ♥
Thanks again, very happy! - Nat M.


I can only speak very highly of your customer service. You have been one of the best to deal with so far, thank you. I have just processed my order and cannot wait to see it once it arrives. - Daniela R.


I have just received my order in the mail and omg it's amazing! I just wanted to write and say thank you for being so fantastic you were a pleasure to deal with and the product is so beautiful I love it so much. What a beautiful keepsake your things are. Thank you again! - Bec J. 


Just wanted to say a massive THANK YOU!! Thanks for the super gorgeous Mother's Day tags and super quick turn around! I thought I'd missed the boat so was so surprised to see them in the post box today! Thank you!! - Ash C.


Hi Gemma, just wanted to let you know the name plaque arrived yesterday (yay!) and it's UTTERLY STUNNING!!! ?? I'm giving it to a special little girl who is turning one tomorrow. They are going to love it too! Thank you sooo much for speeding the order along for me to get it in time for the party tomorrow. Keep up the divine work! ?✨? much love xx - Laura 


Just received one of the plaques I ordered & it's absolutely gorgeous! Just perfect, Thank you so much! Can't wait to see the newly-weds faces when they open it :)  - Lisa B


Omg. Words can not honestly thank you enough. I ordered the key rings with the personalised photo on them and for me to say that I am happy is an understatement. I am over the moon and back a million times happy! The image on your website looks great but they are even better in real life. I still honestly don't know how to thank you enough. I am so happy! I can't wait to buy more things on your website as I know you provide high quality products!!! Thank you again!! - Haylee D.


Hi there. I just received another beautiful name plaque and two mothers day keyrings and wow amazing work once again. Love the extra touch to personal details you add and how it's something made to order so one of a kind. Can't wait to shop with you once again :) - Lisa L.


I just wanted to say thank you! Our cake topper just arrived and it is spectacular! It has well and truly exceeded my expectation, I can't wait to use it on the weekend. Thank you for your beautiful work and getting this to us with such short notice. - Bec.W


My order has arrived and I wanted to let you know how happy I am!  They look great! I'd also like to thank you for your communication and efficiency in dealing with my order.  This coupled with your quality products is why your business is obviously thriving. I wish you continued success! - Deborah M.


Can I just say a massive thank you to you guys at Arlo and Co! I opened my door on Saturday morning to find a package on my door step from you. My day was made! I ordered just after the cut off time of midnight, a few weeks ago and wasn't sure if I was going to receive my items in time, but I must say you have exceeded my expectations and they have arrived ALREADY!! Wow! And the products themselves are absolutely stunning! Such great craftsmanship and care has been taken to each and every item! Love love love! I will be sure to recommend your products and order from you in the future. Thanks again!! - Belinda F. 


Thank you! I love it to bits and will definitely be back ordering more off you soon! The service has been fantastic and you have been so lovely and helpful! Thanks again! Xx  - Emma. B


I just received my order (wasn't expecting it so quickly) and OH.MY.GOD! I'm in love with them. Amazing quality and exactly what I asked for! THANK YOU so much for taking on my order and for completely it so fast! You are now my go to for all things beautiful, unique and custom made. Will recommend you to all my family, friends & clients!  - Jasmin K.


The quality is incredible. I am beyond impressed. I ordered a bamboo keyring and it was better than I imagined. - Jackie. F


I just wanted to thank you for my order. I absolutely love them and I'm super happy with them - they are beautiful. You will be in my mind next birthday gift shopping time! - Zelma. B.


I received my beautiful snow flakes in the mail today and I'm in love. They are so perfect and I really wanted to say thank you. I love all the amazing work you do and all your adorable items you have. Your business is just so great and I will definitely be shopping again soon. :) - Naomi S.


Just a message to say thankyou! I received my order of 4 ornaments of Christmas decorations for some of my friends children. I love them, they look gorgeous. I appreciate your prompt service and professionalism, especially at this busy time of year. I have just placed another order for my own children. I also look forward to receiving them! Keep up the great work! Love your products and company! - Carmen G.


I received my order today (so fast!) of the "takes a big heart" plaques for my kids teachers and just wanted to let you know how much I love them!! So much more meaningful than a mug or box of chocolates to give to teachers, I hope they will love them as much as I do. I am a long time liker of yours on IG but this was my first order, safe to say it won't be my last! Thank you for the prompt service and keeping me informed every step of the way via email. Sincerely one very satisfied customer. - Vicki M.
Thank you thank you!!! The stones are gorgeous. Better than we could have imagined, my husband loves them and wants to order more! - Tara C.
Just want to say you guys are amazing! I received my order today and they look wonderful. Such a quick turnaround! It was my first purchase from you and will not be the last. :-) - Kaylie L.

I am absolutely inspired by the workmanship you put into your products. - Sarah C.


Yours is one of one of the best personalised online stores I have found! AMAZING products and personal service! Thank you :-) - N. Gordon


Excellent quality and a lot of effort put in to these awesome products! The Stone prints are so beautiful and finally a different way to display our photos! - Sam B.


Your plaques and handiworks are among my favourite on Instagram. You can see the talent and love in every piece. I can't wait to decorate my nursery. - Shav. B


Thank you SO much for posting my order so unbelievably quickly! Ten out of ten for efficiency, and what's more, all my goodies are perfect! So impressed. Thank you, thank you, thank you! - Caitlin. B


Outstanding quality. Your work is perfectly made and always packaged extremely well. - Tomara B. 


I just received my first Arlo & Co parcel and I have to say I'm completely thrilled with the products I ordered. I placed my order on Monday night with express shipping and received it on Thursday! So pleased. The quality of the key rings and stone prints are fantastic! Found you guys on Insta and am so glad I did. Will definitely be shopping again soon. Very impressed, please be encouraged, you're doing a wonderful job!  - Lisa M. 


Thanks so much for your amazing work. Goodies arrived nicely packaged and can't wait to show hubby his stone print from our baby on father's day and the hanging name is better than ever imagined. Lovely homemade product. - Dan & Lisa L.


I received my order today - thank you!! I am absolutely blown away by the quality of your products. I'll be back for more for gifts again and again! Thank you!! - Angela M.


I just wanted to take the time to thank you for my husbands personalised key ring for his first birthday as a daddy, 30th birthday at that! Very very special! Your work is incredible! - Sharlee W.


My niece's Cloud Mirror Name just arrived! It's even more gorgeous in person!! Thank you so much. - Amy D.


Just a quick email to let you know my amazing cake topper arrived today :) It looks incredible!! Thank you so much!!  - Jess. W


I just wanted a say a huge thank you for my gorgeous Wood Print. I'm absolutely in love. Thanks so much again. - So Beau Designs


Thank you so much! You guys have awesome customer service! - Melissa H.

Omg! It's more beautiful than I ever imagined! Thank you so much! - Sam F.


Thank you so much for following up. I've never dealt with such a friendly and caring business before! - Jessica B.


I'm gonna order every pressie for every person from Arlo & Co! - Lisa. S


Thank you so much Gemma, fantastic service! I love all your products! - Olivia R.


You guys are so fast with orders!! Love ordering from you. Thank you! - Danielle. R


Absolutely love your products. Incredibly high quality. Love everything you do, keep up the amazing work!! - N. Kelly


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