DELIVERY & SHIPPING
Arlo & Co ships orders worldwide.
All of our products are made to order. You can expect most orders to be made and posted within around 2-3 weeks. Please allow up to a maximum of four weeks* for your order to be completed, however, during busy periods.
Shipping options include careful packaging of delicate items, and Australia Post or Fastway Couriers delivery. Once your order has been shipped, Arlo & Co cannot accept responsibility for loss or any damage to your package. You can find delivery details via these services at the following links:
(Please note: If you select to have your item sent as Untracked Postage, we cannot take responsibility for locating your parcel once it has left our care, nor replace the item if for any reason it is not delivered to you via the postal service. Tracked shipping is always recommended.)
Please allow the shipping time-frames stated above before contacting us about your order. If your order has not arrived after these times, please contact your shipping company with the tracking number you received when you placed your order. If they are unable to assist with your issue, please contact us at Arlo & Co and we’ll do our best to help.
Please note that selecting Express Shipping ensures your order is moved through the postal service quickly via Australia Post, but does not necessarily mean production time in our studio will be faster. If you would also like us to rush your order, and place it at the front of our queue, please get in touch via email or telephone and we'll be happy to arrange this for you where possible, during non-peak periods. This service is not applicable during sale periods.
When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is in the form of TRACKED (Pack and Track) postage, sent as regular air mail. Please allow up to 30 business days for your order to arrive to you from Melbourne, AU.
* The above mentioned shipping times are just a guideline and in many cases your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.