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Return homeWe completely understand the excitement of receiving a special package to your door 😍
Outside of SALE timeframes, our recommendation is to allow approximately 4 - 8 business days for your gorgeous items to be created, sorted and posted. This refers to the time to make your order (before the Postie collects it) ... although often it's much quicker than this.
It may be helpful to know that most items in our range will be made and on their way to you well within 5 business days - and if you need your items in a hurry, please let us know.
We ship worldwide 🌎 and offer international rates across all our products (*calculated at the checkout)
Locally, use the Australia Post service for all our parcels, and offer:
1. Regular (standard) flat rate postage
2. Express Post (Australia wide)
Postage travel times will depend on where you're located, and which postage you opted for during check out. It's helpful to know we're shipping your order from our studio in Melbourne, Au.
📮 Express Post is always our recommendation if you want your parcel to travel to you as quickly as possible, with Aus Post, once it leaves our care. This service is usually 1-2 business days from the date of postage, but can vary depending on your location.
When your parcel is ready to be collected by the postie, you'll receive a Shipping Confirmation email from us 💌 (with your tracking details) so you can easily keep an eye on it journey, from us to you.
P.S. We deliver to PO Boxes anywhere in Australia 🇦🇺
Our studio is located in Chirnside Park, in the Eastern suburbs of Melbourne, so if you're not too far away, you're more than welcome to pop in to pick up your order when it's ready.
Just make sure you call or email us once you place the order to let us know ... and we'll make a note of it, and give you a call when your parcel is ready to collect. Easy as. 🙌🏻
P.S. After you've popped in to pick up your order, any postage charges you paid when placing the order will be refunded back to the method of payment.* This will be finalised within a couple of days of pick up :)
*Any orders processed using Afterpay will receive a discount code to the value of the postage costs paid. All other orders will receive a full refund of postage charges.
1. If you'd like us to make your order as quickly as possible, because you need it by a certain date, please contact us so we can help 👌🏼
We'll always do or best to speed things up for you, on our end ... but we do need you to let us know! ☺️
2. To ensure order arrives as quickly as possible, after it is produced and packaged up by our team, please remember to select the Express Postage option when you checkout.
Office hours: 9am - 4pm AEST Monday - Friday
Phone: +61 (03) 9070 8156
Email: hello@arloandco.com.au
While we take great care in the packing and shipping of your parcel, for extra peace of mind we offer a Parcel Protection service to protect your parcel if it is lost or damaged in transit.
When you add our Parcel Protection service to your order, we'll take care of the retrieval or replacement of your missing or damaged parcel.
What does Parcel Protection cover?
Parcels lost in transit
If your parcel is not delivered within the normal time frames specified by Australia Post, please contact our customer service team and we will open an investigation on your behalf. Once your parcel is deemed missing by Australia Post (this can take up to 7 business days) we will replace any items (or credit you the cost of the items, if unavailable)
Please note we DO NOT offer refunds. This Parcel Protection policy offers a replacement of items and a credit ONLY. If you no longer wish to get replacement items you can opt for a full credit.
Parcel delivered to incorrect address
If your parcel tracking says it has been delivered to the incorrect address and we are unable to retrieve the parcel, we will deem this as a "missing parcel" and you will be covered by this policy. We will replace any items that are still available, and credit you for any unavailable items.
Please note we DO NOT offer refunds. This Parcel Protection policy offers a replacement of items and a credit ONLY. If you no longer wish to get replacement items you can opt for a full credit.
Parcel damaged in transit
Should your parcel arrive and be damaged in any way by Australia Post we will replace the items if available. Should we not have the item available we will credit or refund you for the item. Please contact our customer service team as soon as your parcel arrives to arrange to have your parcel sent back for assessment by our returns team. Once an assessment has been made, you will be contacted with a resolution.
What is not covered by Parcel Protection?
If the customer provides the incorrect address and the parcel is delivered we will not be responsible to recover this item or offer replacements.This includes payment of any damages as a result of non-receipt of your order.
Other FAQ
Can my Parcel Protection be refunded?
Once your order has been dispatched, Parcel Protection is not able to be refunded.
Can I add Parcel Protection after purchasing?
Once your order has been dispatched, we are not able to add Parcel Protection.
Customers must opt in to our Parcel Protection Policy in the cart before checkout for the Parcel Protection Policy to apply. Our Parcel Protection policy is not transferable or redeemable for cash, and is not refundable.
By participating in our Parcel Protection policy, you agree that Arlo & Co reserves the right to modify or replace any part of these terms and conditions and terminate this policy at any time without notice.
What if I do not have Parcel Protection?
If you did not opt into our Parcel Protection with your order, please contact the shipping carrier directly to seek a resolution. Without Parcel Protection on your order, we will not be able to provide a replacement or store credit.
How do I contact you regarding my Parcel Protection?
If you have any questions about your Parcel Protection or if you need to make a claim regarding a lost/stolen/damaged order please email us at hello@arloandco.com.au with your order number, contact info and a description of the problem and we will get back to you ASAP.
For speedy resolution, please use: 'PARCEL PROTECTION' as your email subject line.
Position Available: Graphic Designer
✏️ Position: Graphic Designer (Junior)
📍 Location: Chirnside Park, Victoria
🕒 Hours: Permanent, Full time position
✔️ Immediate start
We're thrilled to announce an exciting opportunity to join the Arlo & Co team as a Graphic Designer.
Arlo & Co is a friendly, dynamic team who, seeking a graphic designer who has a positive can-do attitude, on a full-time ongoing basis.
With a focus on excellence, reliability, attention to detail and efficiency, the Graphic Designer works across file creation, product design, digital print and marketing streams of the business - assisting with design, file creation and content requirements.
Every day, you'll be:
What We’re Looking For:
Why Join Us?
The nitty-gritty:
If you’re ready to bring your creativity to a friendly, inclusive team, please send your resume, cover letter and portfolio to gemma@arloandco.com.au.
Sign up to access order deadlines, new product information, and secret sales. ♡
The image quality is fantastic. They are thick and easy to move. I’ve had them on my walls and then moved them onto the fridge doors while we moved house and now they’re stuck to the new walls and still look great.
I have bought the gold star mirror ornaments for my children’s teachers since they were in kindy. Now in mid primary school, their teachers talk of these beautiful gifts going on their Christmas trees every year. So special and a ritual will we be continuing for years to come. Thank you Arlo and co!
The ordering and payment process was seamless, and the item was made super-fast and to such a high level. I love it and so does my daughter. Thank you, Arlo and Co, A beautiful business, great staff and will definitely buy from you again
These tags look great - they have a lovely weight and colour to them. I really like how the holes for the ribbon are oblong shaped so it’s easy to thread the ribbon through. I can’t wait to use these for my kids’ Christmas presents this year.
These decals are amazing, just love them!
What an amazing team at Arlo & Co who went above and beyond my expectations with their quality of workmanship and fantastic communications to ensure my grandson's special 18th birthday Personalised Leather Keytag arrived on time for his birthday despite my very late order.
I can only highly recommend this Company. A+++++++
Great customer service and support
Great product
I smile every time I look at my sweet memories on my wall 🥰
We received our clear acrylic gift tags today. Very impressed with the turnaround time once order was placed.
These tags are going to make gift giving so much easier. I can’t wait to use these tags at Christmas.
I have now bought multiple items from Arlo & Co and have been very impressed with the quality each time. ✨✨✨
Thank you again Arlo & Co! The luxe photo ornament is so beautiful! 😁😃 Another fantastic quality job! The photo and engraving look brilliant! The item arrived very fast too, thank you very much! 👍
Great quality.Fast delivery
Love the way the photos turned out and the quality of the prints. They look wonderful on the wall. Will definitely be ordering more in the future.
Hubby loved his. Thank you
Key ring arrived promptly and is of excellent quality. I don’t normally take time to write reviews, but I was so pleased with this product I am. I highly recommend Arlo & Co
Looks so good ,
Just what I wanted for my daughters room! love it!