Office hours: 9am - 3pm AEDT (Melbourne/Sydney time) business days
Phone: 03 9727 0556
Email: If you've read through our FAQs but still have questions, feel free to shoot us an email - via this page - with your enquiries.
Our customer care experts Natalie and Sophie are happy to help, and will - in most cases - get back to you within 48 hours.
// REGARDING UNIQUE CUSTOM WORK //
We LOVE creating one-off designs for you guys!
However, please note that unique, one-off custom designs do involve a minimum $50 design fee. This does not apply to any of the products already found on our website to purchase - only completely unique, products that we don't already produce and that can be ordered dirstly online and without assistance.
If you're intertesting in us creating something unique for you, please try to include as much detail as you can regarding materials, sizing, and style as you can. You can also always call us in the office (business days, 9am - 3pm Melb/Syd time) to have a chat if that makes things easier.
Thanks so much, and we hope to hear from you soon!
Love, Team Arlo & Co