Returns and Exchanges
RETURNS, EXCHANGES AND REFUNDS
Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.
Arlo & Co cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on custom orders.
Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.
If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We’ll assess damage on a case-by-case basis and it’s at our discretion to determine whether an item can be returned and replaced on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, in many case we will provide you with a replacement where possible. Your initial item must be returned to us in an un-used condition, including all original packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.
Please retain proof of postage until we have confirmed your replacement has been processed.
We reserve the right to refuse returns if they don’t meet the conditions above.
If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.
Please take note the following care instructions to ensure the longevity of your high-end Arlo and Co products.
We suggest placing your Arlo & Co items out of reach of children to ensure the best care for them. Many items are delicate and must be handled carefully.
We don’t offer a warranty period for any of our products. We encourage you to follow all product care guidelines listed here, in the product description, or that accompany your product, and to take all reasonable precautions to ensure the long-life and quality of your items. Please contact us at enquires if you require any further information regarding the long-term care of your particular product.